Refund policy

Returns and refunds are accepted if the product is intact and in its original packaging.

The time limit for making a return request online is 30 days from the date of receipt of the goods.

Take advantage of free returns anywhere in Canada.

Shipping charges are non-refundable.

In the event that the merchandise is not in resalable condition, the option of a credit may be authorized for use on our online store.

No returns or refunds will be accepted after 30 days at the moment you receive your product.

All refunds are made in the original payment method within 3 days of confirmation of the refund.

For customers outside of Canada, shipping charges and choice of delivery service are the responsibility of the customer.

Please note that a refund or exchange of an order without a purchase order will be subject to a longer processing procedure.

For any other request we ask you to contact us by email at info@victormobilierfaitmain.com.